Leicestershire Music

Parent Refund Request

For a child starting instrumental lessons in the Autumn Term, we will deliver 33 lessons across the 38-week Academic Year. (This is adjusted for someone starting mid-year).

Our teaching calendar can be found at leicestershiremusichub.org/instrumental-and-vocal-tuition-parents

Invoices are issued once a term based on the number of lessons that are scheduled to take place during that term. Invoices will be raised mid-term and so will include a charge for lessons that have already happened as well as for lessons that are yet to take place.

Where scheduled lessons do not take place, we will attempt to make up for the missed lesson at another time to ensure we meet the 33 weeks of lessons.

We are only able to issue a refund for lessons that we have not been able to deliver. If a pupil does not attend a lesson we are unable to offer a refund. If a pupil arrives at a lesson without their instrument we may not be able to deliver the lesson but will try our best to accommodate, where we are unable to deliver the lesson in this scenario no refund will be issued.

I have read and understood the text above

Yes

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Q2	About you:
	Name:

	Your email address:

	Your contact telephone number:

	Your child's name:

	Your child's school:

	Your child's instrumental teacher name (or instrument learnt)

Which term are you requesting an refund for?

Autumn Term

Spring Term

Summer Term

Q5	What date are you claiming a refund for?
	Missed lesson 1

	Missed lesson 2

	Missed lesson 3

	Missed lesson 4

	Please indicate all other dates

Q6	Please outline your understanding of why the lesson(s) were missed. (This will help us process your application more quickly)

Have you already paid your invoice for this term?

Yes

Assuming your refund request is approved, how would you like to receive your refund?

Please apply the refund to next terms invoice

Please issue a refund to the debit or credit card used to pay the invoice

Q9	Is there any other information you wish to provide?

What happens next?
One of our team will review your refund request and contact you via email to let you know the outcome of your request. If you do not hear from us within 2 weeks during term time then please contact us on lmfinance@leics.gov.uk
If the refund request is approved, and you have not already paid your invoice for the term, we will amend your invoice and you a revised invoice.
(Please note that if you have requested a refund to your debit or credit card, this can take up to 10 working days to appear on your statement.)

Please click 'submit' at the bottom of the screen to send your refund request to us.

Data Protection: Personal data supplied on this form will be held on computer and will be used in accordance with the Data Protection Act 1998. The information you provide will be used for statistical analysis, management, planning and the provision of services by the county council and its partners. Leicestershire County Council will not share any information collected from the ‘About you’ section of this survey with its partners. The information will be held in accordance with the council’s records management and retention policy. Information which is not in the ‘About you’ section of the questionnaire may be subject to disclosure under the Freedom of Information Act 2000.